A 1 Day Customer Service Training in Las Vegas
How to Deliver GREAT Customer Service
This dynamic customer service seminar
includes 5 interactive modules.
Participants practice new ways of responding
to customer complaints in a variety of
role playing exercises.
When: About to be scheduled - be notified by email
Where: Embassy Suites Hotel in Las Vegas
How Much: $249 per person for the entire day
On Site: Bring this seminar to your business
Essential Customer Service Skills
This module is the foundation of providing excellent customer service.
It includes a set of attitudes and habits essential for rendering exceptional customer service on a regular basis.
Specific techniques for dealing with customers in a way that exceeds expectations and builds rapport are demonstrated.
How to build trust in person and over the phone
Making customers feel valuable
How to make sure EVERY customer feels heard
The 3 things that make great customer service a habit
Turning complaints into profit
5 techniques guaranteed to increase your telephone skill
Dealing With Complaints & Dissatisfaction
This module will teach you specific ways to interact with customers when they are dissatisfied. You'll practice handling complaints in new ways in interactive role playing exercises.
How to respond to irate and upset customers
How to keep your cool, even when they do not
Dealing with angry customers
Methods for turning complaints into useful feedback
How to ask difficult questions without being invasive
Ending every interaction on a positive note
How to say no elegantly while maintaining rapport
How to make them feel they've been treated fairly
How to feel good while dealing with negative people
Bring This Seminar To Your Organization
This training is custom designed for your group.
Exercises, handouts and role playing are included.
A complimentary phone consultation is included to help your
trainer learn how best to custom design the curriculum for your
To Inquire by phone
Staying Resilient & Avoiding Burn-Out
One of the most important skills of a customer service professional is the ability to avoid burnout and stay resilient dealingwith complaints all day long can be tiring and frustrating.
These resilience techniques will keep you positive in the face of negativity, and help you stay more energized and positive on a regular basis.
The best stress management techniques
How to prepare yourself for dealing with difficult customers
Ways to stay resilient and positive
How to manage your self talk to remain more positive
Renewing yourself mentally, physically and emotionally
The art of turning the short break into an energy booster
Maximizing Customer Service
Working with customers in certain ways can provide you with referrals, testimonials, additional sales and more!
This module will show you how to interact with your customers in such a way as to create loyalty, exceed expectations and maximize every interaction.
How to get customers to want to give you referrals
How to get customers to give glowing testimonials
Getting feedback to improve product and service quality
How to get customers to 'champion' your business
How to get customers to come back again and again
How to create a loyal customer
How to get customers to take surveys
Advanced Listening Skills
Learn ways to listen more powerfully than ever before. This module
includes special techniques for identifying your customers'
highest values and priorities andfor using those insights to serve
Identify your worst listening habits and how to change them
The 1 belief that will make you a significantly better listener
Discover how to hear a person's real issue,
How to i identify whatis most important to your customer
How to let them know you're listening, without interrupting
The art of backtracking. Are you on the same page?
Why being detail oriented is so helpful for good listening
The 4 step 'good listener' technique
How to know if you're listening well
Bring This Seminar To Your Business
We'll custom design the modules of this training especially
for your team and deliver it on site at your business
or hotel conference room.
Attend Our Next Seminar
We hold this seminar at our training facility in Las Vegas a few times each year.
We are about to schedule our next seminar.
If you get on our email list, we'll notify you when we schedule our
next Customer Service Seminar in Las Vegas.
Your information is for OUR use only and will NEVER be given to any 3rd party.
You may opt out at any time.